Royal Credit Union Warns Customers About Bank Scam

Royal Credit Union is warning its customers about a scam taking place.

A spokesman for the credit union says some customers are getting phone calls asking for their Check Card number along with their PIN. RCU says they would never ask customers to do this, and that you should not respond to any type of request like this.

RCU says if people do get a call like this, they are encouraged to say they would like to verify that the call is legitimate. Then use the phone number in the local phone book, and not use a phone number they may give you.

If you have already given out this information, please contact RCU Member Service at 715-833-8111 or 1-800-341-9911. If calling after 7 pm or before 8:30 am, please call 1-800-236-2442 for ATM/Check Card questions or 1-800-853-0872 for credit card questions.

RCU says to remember that no financial would ever ask you to give your financial numbers over the phone. Never give any personal information when you receive an unsolicited call or email.


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Comments are posted from viewers like you and do not always reflect the views of this station.
  • by Jess Location: Eau Claire on Mar 18, 2009 at 12:05 PM
    Thank you RCU and WEAU for posting this story and making us aware that this scam is taking place. With the number of credit card scams out there I am glad some banks care enough for their members to issue warnings and make us more aware.
  • by Anonymous on Mar 18, 2009 at 09:53 AM
    Its happening all over western wisconsin not just to RCU customers. There have been reports of least three other banks that has happened to
  • by Scott W Location: Eau Claire on Mar 17, 2009 at 10:36 PM
    So, WEAU... Is this just happening to RCU members? Do the people calling say they are from RCU? If so, how did they get the phone numbers of the RCU members? Why on Earth did you post such a useless story? Why did you even mention RCU if you are not going to clarify ANYTHING here? How about you do the job right next time and tell the entire story, or at least tell us you do not have all of the information.
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