VILLAGE OF LAKE HALLIE, Wis. (WEAU)- People in Lake Hallie are being told to boil every drop of water before they use it. Now they're waiting to hear when the problem will be fixed.
The Village of Lake Hallie says a boil water advisory is in effect until further notice after two separate issues drained the water tower.
Lake Hallie Village President John Neihart says a fire hydrant at the intersection of Commercial Boulevard and Melby St. played a factor in the loss of water pressure Monday night.
Neihart told us they believe sometime in the past few days the hydrant was hit by some kind of vehicle, breaking a valve at the bottom.
The broken hydrant combined with a computer malfunction lead to more work Tuesday morning for people and businesses around town.
At Heckel's Restaurant in Lake Hallie the sinks are back up and running, but in order for you to get your food there is an extra step that has to happen.
“For our recipes and things like that we have to boil the water and so we have boiled more than 200 gallons of water already today,” Heckel’s Restaurant owner Rose Hunt said.
The owner of Heckel’s says just before 9 PM Monday, workers started noticing something was wrong with the water.
“We lost our water pressure and we noticed that our dishwasher wasn't working properly ,” Hunt explained.
Hunt says losing water pressure and having boil water advisory isn't something any business owner looks forward to. But after past experiences, the restaurant has come up with a plan for times like this.
“It impacts what we serve. We can’t serve anything that comes out of a juice machine or a soda machine. This morning we had to get 400 pounds of ice and several dozen two liters of soda and gallons of water,” Hunt added.
“We had the guys come in and get the work done. I call it normal maintenance. A computer can go down anywhere its part of your operational maintenance,” Village President John Neihart said.
Neihart says once the village started getting calls about water pressure issues, crews were able to pinpoint the problem to two key locations.
“What happened is the pumps didn't come on and the system ran out of water,” Neihart explained.
A computer system that puts water back into the system didn't work properly, meaning water that left the tower never got replaced. That combined with a broken fire hydrant led to where we are now.
“It’s frustrating and time consuming but you just have to have a positive attitude about it and laugh with your guests and help them understand why,” Hart added.
The Village President of Lake Hallie says the first water samples have been sent in for testing. They will be sending more samples in on Wednesday. If both samples come back clean the boil water advisory could be lifted as early as Thursday.