Despite the recent warm up, frozen pipes still cause problems in the area.
More than 100 calls in Lake Hallie has forced the village to change a policy when it comes to paying the bill.
Clinson Vang said water stopped running at his Lake Hallie home last week, and after a call to the village office, he realized his pipes were frozen.
“It's kind of bad because (we) can't really do much without it. We went to relatives and stayed at my brother's place,” Vang said.
Vang's is one of five homes on his block going through it this winter, and more than 100 throughout Lake Hallie.
“The frost line went down apparently a lot further than it has in years past, and it's subject to a lot of laterals from the water main into people's houses freezing up,” Lake Hallie Village President John Neihart said.
“People were confused, neighbors were telling neighbors, well the village will do it, and we actually had people do their own and send us a bill.”
The village of Lake Hallie made a move in hopes of ending that confusion by putting together a policy for frozen pipes. If a freeze happens from the water main to the curb, the village is responsible for covering the cost. If it's from the curb to a home, home owners get a one-time service to fix it without charge.
“They told us since it's the first time it happened to us, we won't be charged. But since this time they told us about it and the second time if it was to happen again, it would be our responsibility because we should have known,” Vang said.
Warren Nelson of Elk Mound said he has been fixing frozen pipes for about 30 years. He along with a crew from the village heated up the pipes, getting Vang's water flowing again.
“Never seen a year like this,” Nelson said.
Neihart said the village might have paid for some expenses before that they shouldn't have. The policy also says homeowners will have to pay the full water bills even if they have to run water to keep them from freezing.