New scam targets Charter customers

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A new scam targeting charter customers is looking for early bill payments with gifts as a reward.

With access to personal and account information, scammers are asking people to change how they pay their current bill, making it more believable to some.

Shannara Faupl of Eau Claire said she recently got a call that sounded like a good deal from a company she pays monthly.

“They called me and told me that they knew my phone number and my name and knew that I’d been with Charter for about a year, and then they started spouting out things about charter phone and Charter internet and faster speeds and the number of channels and so it sounded very believable because I already did have Charter,” she said.

But she said what they asked her to do seemed odd.

“It was a promotion in which I’d get upgraded services and a free kindle fire and something else free, which I cant' remember. And all I had to do was pay for three months up front, and that would come off my bill later.”

“He told me at the end that all I needed to do was get a prepaid billing card from Walmart or Walgreens, and if I went to Walmart, then they wouldn't charge a certain fee, and that sounded suspicious to me.”

She said she called charter who said it was a scam.

“This is an old and common scam that generally affects multiple types of companies and utilities. Whether it's a phone company, gas company, or a cable company. So it's definitely not unique to Charter,” Kim Haas, director of regional communications with Charter Communications said.

“Charter does not suggest or require customers to purchase these types of reloadable cards in order to receive promotion.”

Faupl didn't become a victim, and hopes others will do the same.

“It sounds believable at first and I just wouldn't want anyone to have to pay $300 especially around Christmas time.”

Charter said they're not aware of any security breach of account information and that they have a team working to research these issues. They say to call or check their website to see which promotions they offer.

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