Some customers in Eau Claire asked to continue running pencil-size stream of water

Duane Moser, an assistant research professor with Desert Research Institute, collects water samples from the Las Vegas Wash in Henderson, Nev., Thursday, Oct. 18, 2007. (AP Photo/Jae C. Hong)

EAU CLAIRE, Wis. (WEAU)-- The City of Eau Claire is reminding people, who were previously notified, to continue running their water at a pencil stream.

The City of Eau Claire Utility Division says as the weather starts to warm up, the frost is driven down deeper into the ground, leading to an increase in frozen pipes.

Another tip to avoid freezing, insulate walls near exposed pipes.

FROZEN WATER SERVICE REMINDER: If you have been asked to run your water, please continue to do so until you have been advised by the City. With the warmer temperatures, you might think that we would not be in any more danger of frozen water service… but we are seeing an interesting phenomena of the frost driving down deeper as the weather starts to warm up, leading to an increase of frozen services.
• Pipes near broken or open basement windows
• Unheated crawl spaces and equipment rooms
• Pipes near the foundation or cracks in the basement wall
• Pipes near exterior wall in unheated room
• Inadequate heating in un-insulated or uncovered outside pit
• Pipes under kitchen sinks or cupboards
• Unusually cold water temperature (less than 35° F) at any fixture
• Unusually low water flow at a fixture
• Discolored water at a fixture
• Low water pressure at a fixture
• Extremely cold piping at a fixture
• Sputtering sound when opening a fixture
• It's safest to use hot air from a hair dryer or exhaust from a vacuum cleaner
• Use heat tape, but with caution and following the manufacturer's instructions explicitly, and unplug when finished
• Check water temperature and run a little water if unusually cold
• Shut off and drain outside water faucets before freezing occurs
• Run small amounts of water from highest faucet until full flow returns
• Insulate walls near exposed piping
• Repair cold air leaks to reduce drafts on piping and meter
• To prevent fires, never thaw with an open flame or torch
• Be careful if pipe is cracked, it will spray water into electrical appliances when thawed
• Check and clear drains to prevent basement flooding in case a pipe bursts
• Know where the main shut-off valve is located so you can turn it off quickly in case a pipe bursts
If you need additional information, please contact the City of Eau Claire Utility Division at 715-839-5045.

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