Position posted by Big Brothers Big Sisters of Northwestern Wisconsin

Created: Mar 26, 2019

Job Title:
Program Specialist
Job Status:
Full Time
Job Category:
3-5 Years
424 Galloway Street Eau Claire, WI 54703
Salary Type:
Job ID:
Nicole Anderson
424 Galloway Street, Eau Claire, WI 54703
None Specified

Job Description

Job Purpose:
• To ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing BBBS standards and practices. Conducting high quality match support ensuring all policies, procedures and goals are met. High-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process.

Job Qualifications:

- Bachelor’s Degree preferred
- Associate’s Degree required plus 4 years of experience in social work, counseling, social services, or child development

Knowledge, Abilities and Experience:
- Experience working with both child and adult populations; specific assessment, intake or interview experience preferred. Must have car, valid driver’s license, and meet state required automobile insurance minimums.
- Proficiency in Microsoft Office; including Word, Outlook, and Excel
- Excellent relational assessment skills. Ability to work independently and in a team environment.
- Oral and written communication skills reflect solid customer service.
- Ability to maintain confidentiality throughout daily operations

Job Responsibilities:
- Assess volunteer “fit” to BBBS. Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes. Assess the necessity of home visits and complete as indicated.
- Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.
- Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
- Review and follow-up on references as necessary to gain additional data to complete the assessment process.
- Conduct volunteer and client reassessments/updates as indicated
- Identify and eliminate any barriers interfering with the completion of the enrollment process.
- Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to successful match. Effectively align volunteer interests and qualifications with service options of agency. Consult with other service delivery staff and/or supervisor as appropriate.
- Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer. Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
- Determine matches and facilitate match meetings. Accommodate volunteer and family schedules.
- Carry a match support caseload as determined by Program Director and continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
- Create and maintain partnerships with various school districts, schools, and site based program partners
- Help at agency program, recruitment and fundraising events.
- Other duties as assigned by supervisors.



- Routine office environment.
- Flexible work hours to meet customer needs.
- When home visits and site visits are indicated, must travel to local communities, neighborhoods, sites.
- Must be able to work 2 evenings per week or whatever time is needed to reach agencies goals.

Application Instructions:
- Interested candidates should send a cover letter and resume to

Big Brothers Big Sisters of Northwestern Wisconsin is an Equal Opportunity Employer.

Equal Employment Opportunity
Big Brothers Big Sisters of Northwestern Wisconsin provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.

Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Responsibilities:
The previous statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. Big Brothers Big Sisters of Northwestern Wisconsin may change the specific job duties with or without prior notice based on the needs of the organization.

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