Position posted by Adams Automotive Center

Created: Mar 29, 2019

Job Title:
Service Writer
Job Status:
Full Time
Job Category:
Automotive
Experience:
1-3 Years
Location:
Eau Claire
Salary Type:
Not Specified
Education:
High School
Job ID:
507843491
Contact:
Rich Nordrum
Address:
2915 CRAIG RD
Phone:
715-834-9861
Fax:
None Specified
Email:

Job Description

Automotive Service Writer
Job Purpose:
Initiates automotive services and repairs by determining performance problems and services requested; verifying warranty; developing estimates; writing repair orders; maintaining customer rapport and records.

Automotive Service Writer Job Duties:
Determines automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

Verifies warranty overage by examining records and papers; explaining provisions and exclusions.

Develops estimates by costing materials, supplies, and labor; calculating customer's payment.

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

Schedules technicians accordingly.

Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation where applicable.

Maintains automotive records through thorough documentation.

Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

Enhances organization reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:
- Customer Service
- Listening to Understand
- Problem Solving
- Quality Focus
- Follow Through
- Thorough Documentation
- Create Estimates/Repair Orders
- Scheduling Technicians
- Teamwork.
 

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