Automotive Service Writer
Initiates automotive services and repairs by determining performance problems and services requested; verifying warranty; developing estimates; writing repair orders; maintaining customer rapport and records.
Automotive Service Writer Job Duties:
Determines automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty overage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Schedules technicians accordingly.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation where applicable.
Maintains automotive records through thorough documentation.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Customer Service
- Listening to Understand
- Problem Solving
- Quality Focus
- Follow Through
- Thorough Documentation
- Create Estimates/Repair Orders
- Scheduling Technicians