Mayo Clinic Health System implements new medical record software

Published: Aug. 3, 2017 at 6:27 PM CDT
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A local health provider is making a big change as it upgrades to a new health care record system.

Mayo Clinic Health System started using the Epic record system last month. The software, used by many medical providers across the country, is meant to make it easier to share medical records between locations throughout the Mayo Clinic system. For patients, it means they may see a few changes the next time they see the doctor for an appointment.

The switch to the new software means employees at locations throughout Wisconsin have been busy learning how to use the new tool.

“Every caregiver had probably a minimum of 8 hours of training and then a significant amount of homework and online training as well,” Dr. Richard Helmers the northwest Wisconsin regional vice president at Mayo Clinic Health System said.

Dr. Helmers says the Epic system will allow Mayo to take care of patients more efficiently.

“The major goal of this was to have the knowledge and expertise of Mayo Clinic available to every Mayo Clinic caregiver at every Mayo Clinic site for every Mayo Clinic patient,” Dr. Helmers explained.

As the system got off the ground, Mayo Clinic Health System says it did have to cut back on the number of patients it saw to ensure staff had enough time to familiarize themselves with the new software.

When it comes to the patient experience with the Epic software, there's also a new option when it comes to checking in for appointments.

“There are kiosks at each clinical site for check in. Much like the airport, you can check in at the kiosk. There will still be a traditional receptionist available as well,” Dr. Helmers added.

On top of the Eau Claire location, the new medical record system is already in place at Mayo Clinic Health System locations across Wisconsin. Locations in Minnesota will start using the software in November and the Mayo Clinic in Rochester, MN will roll out the software in May of 2018.