STRUM, Wis. (WEAU) -- As snow begins to melt and heavy rain moves in, all of the water has to go somewhere and unfortunately for some families, it's made its way into their basements.
Restoration Pro 24 General Manager, Dominic Christensen says it's been a busy past couple of months. Back in January, a major cold snap was behind broken pipes, and in February, damaging ice dams were to blame. Now even as the winter weather makes its way out, flooded basements aren't making experts’ do-to lists any shorter.
“It's been a huge upswing in calls," says Christensen.
When it comes to flooded basements, Christensen blames all of the water that has no place to go.
“Everything is frozen solid, so the water is climbing, climbing until it finds a weakness its one weakness in the foundation and it's pouring through and coming into the basement," he says.
During a call Wednesday afternoon to a family home in Strum, Christensen's first move was finding where the water is coming from.
“This camera allows us to see the cold spots in the wall,” explains Christensen. “The majority of the time its water, which gives us a heads up on where the water may be coming in.”
“We can dry and dry and dry, but if the water continues to come in we're just not going to make any progress."
Christensen adds that a flooded basement is more than just the mess you see at first glance.
“It wicks up the walls in the dry wall, so we're just trying to define how much of the drywall is affected,” he says as he uses another tool.
Once repairs are made, the next step is drying, cleaning and getting a family's basement back to normal.
While Christensen says some flooding is unavoidable, there are some things you can do to help prevent it.
“Try to channel the water away from the foundation, that's your only and best option to do it, and when it comes to ice dams, get them off your home as soon as possible,” he says.